When placing an order online with Web Design Engine you agree and are bound to the terms and conditions outlines below. Web Design Engine reserve the right to amend these terms and conditions at any time. We do not currently charge VAT on any of our services.

Websites

Domain Names

Any new domain names registered will be under the ownership and control of Web Design Engine. The customer can request ownership and transfer of domains free of charge. This can be done anytime.
All domain renewals are included in your pay monthly package unless agreed otherwise.
Web Design Engine take no liability for any loss of profit or website downtime caused by expiration of domain names or other technical faults caused by any third party or domain registrar.

Delivery

All new pay monthly website accounts require a set up fee to be paid and direct debit to be setup prior to work commencing. As soon as we have confirmation of setup we commence work. Direct debits take between 5-7 days before the first payment is taken however we mostly start work on confirmation of setup and not first payment.

Web Design Engine will require for you to supply textual content to be added to your website, you may also supply images and we can also supply stock images free of charge, the number of images provided by us is limited at our discretion. All text and images submitted must be free of copyright and Web Design Engine accepts no responsibility for any infringement of copyright law arising from any text or images used on your site. We can also supply professional copywriting at an additional cost.
Expected completion timeframe on most websites is around 5-10 days however if content is not provided this may delay completion.
Web Design Engine reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or controversial.

On-going Service

Hosting, technical maintenance, software updates and all general upkeep services shall be provided by Web Design Engine as standard and be included as part of the pay monthly fee.
Web Design Engine will take extensive measures to ensure that the customer does not experience any disruption of service, we cannot accept liability for disruption of service caused by factors that lie outside of our control.
Website amends such as changes to text, images and contact information shall be included as part of each package as stated in the package description. These inclusive amendments are subject to fair usage. If for whatever reason the customer’s use of this clause is excessive then Web Design Engine has the right to evaluate the clients spend and amend the amount on their next billing cycle. Requests that fall outside of what is considered to be a basic amend, such as new pages, re-branding or additional functionality will be treated as a bespoke auxiliary service and will be quoted and billed as such.
In the event that a website fault occurs as the result of amendments made by the customer, a request may be made to Web Design Engine Ltd to rectify the fault and will be quoted and billed based upon our standard agency fees.

Contract Duration / Cancellation

All website accounts are agreed on a 12 month contract, after this period a rolling monthly contract comes into effect.
Requests of account cancellation must be done in writing by emailing sales@utopiawebdesigns.co.uk. Accounts will be cancelled and direct debit agreements terminated. If your direct debit fails and payment is not received within 7 days your account will be terminated unless you have notified us of any issues and we have agreed otherwise.
Account cancellation will result in the complete termination of the website, your website will be held on our servers for 12 months if you decided to renew your website in the future.

Search Engine optimisation

Web Design Engine only use ethical optimsation techniques and take no responsiblity for loss of traffic or rankings associated with third party seo companies or software.
While it is accepted that the methodology applied by Web Design Engine is an effective one, Web Design Engine does not hold any control over search engine rankings and therefore cannot guarantee any specific results. Furthermore Web Design Engine cannot dictate or predict changes in search engine practices that may cause loss of positioning.
Contract Duration / Cancellation

SEO accounts shall be placed on a rolling monthly contract.
Requests of account cancellation are to be sent in writing to sales@utopiawebdesigns.co.uk
Account cancellation will result in the complete termination of all continuing SEO services however all SEO techniques applied throughout the customers term with Web Design Engine will remain in place

Charges & Payments

All payments to Web Design Engine for provision of services will be processed via Pre Authorised Direct Debit. Alternative payment methods are accepted at the sole discretion of Web Design Engine and may incur additional processing or administrative fees.

Without prejudice to any other right or remedy that Web Design Engine may have, if the Customer fails to pay Web Design Engine on the due date Web Design Engine may:

Suspend all Services until payment has been made in full.
If the customer’s account remains in debt for two consecutive months then a £50 late payment fee will be added to the customer’s outstanding balance

Refund Policy

If you are unhappy with any of services you are free to cancel at anytime, if you cancel within the first 30 days of sign up you are entitled to a full refund upon request emailed to sales@utopiawebdesigns.co.uk

Governing Law

This contract will be governed exclusively by the laws of the United Kingdom.

General Terms & Conditions Of Using Our Website

The use of this website is subject to the following terms and conditions. These terms and conditions govern your access to and use of the Website. By accessing and using the Website you agree that you have read and accept these terms and conditions and that they shall apply to your use. If you do not wish to be bound by these terms and conditions, please leave the Website.

1. This Website is owned and operated by the Web Design Engine.

2. We reserve the rights to change these Terms and Conditions at any time by posting changes online. Continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

3. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. Users of our interactive features which will be available shortly should also refer to our terms of use and participants’ rules.

3. Through the Website you may gain access to the products and services of Web Design Engine and its subsidiaries. In addition to these terms and conditions the provision of such products and services will be governed by such additional terms and conditions as you may be made aware of at the time of ordering.

4. This site and the information, names, images, pictures, logos regarding or relating to Web Design Engine are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Web Design Engine be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

5. Copyright Restrictions (1): commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Web Design Engine . Nothing contained herein shall be construed as conferring any licence by Web Design Engine to use any item displayed.

6. Copyright Restrictions (2): documents (not interactive applications) downloaded from the Publications and Downloads sections of this site may be used for personal use only. This does not extend to other documents and images contained herein for which all rights are reserved. Permission must be requested from the copyright holders prior to copying or other use of the content.

7. Web Design Engine takes no responsibility for the content of external Internet sites. Other websites linked to this site are owned and operated by third parties over which Web Design Engine has no control. The inclusion of links to other websites should not be considered an unqualified endorsement of the content of the sites operated by third parties. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.

8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information.

9. If there is any conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

10. These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.